top of page
Itens de embalagem para entrega

Shipping & Returns

Return & Exchange Policy

Iconmmerce sells to all countries. This Policy explains how exchanges, returns, and refunds work for purchases made at https://www.iconmmerce.com/ (“Store”).

 

1) How to make a request

To request an exchange or return, please contact us via:

- Email: Iconmmerce@outlook.com

- Phone/WhatsApp: +55 11 96574-0681

​

Please provide: order number, product details, reason for the request, photos/video (in case of defect/damage), and the shipping country/city.

 

2) Withdrawal period (right of return)

When the customer's local laws provide for a right of withdrawal for online purchases, you may request a return within the applicable legal timeframe, starting from the date the product is received.

 

  • As we sell internationally, timeframes and conditions may vary by country. We will apply the minimum timeframe required by the local laws of the delivery address.

 

3) Conditions for accepting returns/exchanges

We accept requests when the product:

  • shows no signs of misuse and includes all accessories, manuals, and accompanying items;

  • is in its original packaging, where applicable (not mandatory in all countries, but helpful for shipping);

  • is shipped using secure packaging to prevent damage during the return process.

 

We may refuse a return (or deduct a fee from the refund, where permitted by law) in cases involving:

  • damage caused by misuse, drops, liquid exposure, improper installation, or unauthorized modifications/repairs;

  • missing essential items (e.g., accessories included with the product).

​​

4) Defective product (DOA/manufacturing defect)

If the product arrives defective, fails to work upon startup (“dead on arrival”), or has a manufacturing defect:

  • you must notify us as soon as the problem is identified by sending photos or a video; we may guide you through basic troubleshooting tests and/or request a technical assessment, where applicable;

  • Upon confirmation, you may choose (subject to availability and local law): an exchange, repair, reshipment, or a refund.


5) Product damaged during shipping

If the package arrives tampered with or the product arrives damaged:

  • take photos or a video upon receipt (showing both the packaging and the product);

  • contact us as soon as possible so we can initiate the claim process with the carrier and resolve the issue via exchange, reshipment, or refund, as appropriate.

 

6) Exchanges for size/model/color (where applicable)

If the product is eligible for an exchange based on variation (color/model) and stock is available:

  • the exchange is subject to availability;

  • shipping costs may vary depending on the reason and the regulations in the customer's country.

 

7) Items subject to restrictions

Some items may be subject to special rules (depending on the country and product type), such as:

  • sealed items that cannot be returned once opened (where permitted by law);

  • personal care or hygiene items (where applicable);

  • personalized or made-to-order products. If your store does not sell any of these items, I can remove this section.

 

8) Return shipping and international fees

As we sell to all countries:

  • for returns due to a change of mind, return shipping costs may be the customer's responsibility where permitted by local law;

  • in cases of confirmed defects or damage, the cost of return and/or reshipment will be handled on a case-by-case basis, in accordance with local law and logistical feasibility;

  • taxes, customs duties, and import fees charged in the destination country are generally non-refundable once collected by authorities or carriers, unless required by law.

 

9) How refunds work

After we receive and inspect the product (or confirm the defect/damage, when a physical return is not required):

  • the refund will be issued via the original payment method whenever possible;

  • processing times may vary depending on the payment provider and the customer's bank.

 

10) Review timeframe

Upon receipt of the returned item, we will conduct a review within a reasonable timeframe and contact you via email with the decision and next steps.

 

11) Contact

Questions and requests:

- Iconmmerce@outlook.com

- +55 11 96574-0681

​

​

​

bottom of page